You may be eligible for a concession or rebate on your bill if you’re the account holder and you hold a valid concession card.

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Or, select the CentrePay tab for information about using Centrepay to make payments towards your Elysian Energy bill.

Details of the Concessions and Assistance available for Victorian residential customers

These are the Eligible Victorian Cards

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Concession card holders may be required to change energy plan to receive a concessions on their energy bill.

Annual Electricity Concession

 

17.5 per cent off household electricity bills.

The concession is calculated after retailer discounts and solar credits have been deducted.

The concession does not apply to the first $171.60 of the annual bill. This is calculated as a daily rate on each bill.

Eligible if customer is a holder of a:


• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

 

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Medical Cooling Concession

 

17.5 per cent of electricity usage and service costs between 1 November and 30 April.

During this period the Medical cooling concession is given in addition to the Annual electricity concession.

Eligible if a customer is a holder of a:

• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

and

• Has a medical condition that affects their body's ability to self-regulate temperature; or
• Has a household member with such a medical condition.

Pre-approved conditions are:

•    Multiple Sclerosis
•    Lymphoedema
•    Parkinson’s disease
•    Fibromyalgia
•    Post-polio Syndrome/Poliomyelitis
•    Motor Neurone Disease.

Applications for other conditions must be approved by the Department of Health and Human Services.

Annual Electricity Concession


7.5 per cent of electricity usage and service costs.

The concession is calculated after retailer discounts and solar credits have been deducted.

The concession does not apply to the first $171.60 of the annual bill. This is calculated as a daily rate on each bill.

Eligible if customer is a holder of a:


• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

 

 
 

Utility Relief Grant Scheme (URGS)

The grant provides help to pay a mains electricity, gas or water bill that is overdue due to a temporary financial crisis.

Eligible if customer is a holder of a:
• Pensioner concession card
• Health care card
• Department of veterans’ affairs gold card

If you don’t have one of these cards but are part of a low-income household, you may also be able to apply. Call us and we will ask you some questions to check if you are eligible before issuing a form.

The grant is available to renters and homeowners.

You can only apply for a grant on an active account.

You must show that you have no way of paying the account without assistance, and

You must meet one of the following criteria:
•    You or someone in your house has experienced family violence.
•    You have had a recent decrease in income, for example, lost your job
•    You have had high unexpected costs for essential items
•    The cost of shelter is more than 30% of your household income.  

The amount of the grant is based on the amount you owe at the time of application. 

It is also based on the reasons you have given for applying in your application form.

You can receive a maximum of $650 on each utility type in a two-year period (or $1,300 for households with a single source of energy (for example, electricity only).

Phone us to request an application. It can be completed online, or we can post you a paper form to complete. A friend, support worker, or financial counsellor can help you complete the application.

 

Contact Us

 

Life Support Concession

The Life Support Energy Concession helps eligible VIC households cover the costs of their energy bills.

For More Information