Do we provide you with information about products and services?
If you are a customer or a potential customer, we may use your personal information to provide you with information on products, services and offers (from us, our related companies or companies that we have partnered with) that we believe may be relevant to you or that you would be interested in, even after you cease acquiring products or services from us, and you consent to us doing so for an indefinite period of time unless you advise us otherwise. You can opt out of receiving marketing at any time (see below).
You consent to us sending you the information by direct mail, email, telephone, mobile apps and SMS/MMS, unless and until you tell us not to contact you in these ways.
You can opt out of receiving marketing communications in any of the following ways:
• By sending an email to firstname.lastname@example.org
• By calling the customer service team:
Phone: 1300 671 799 (Monday – Friday, 8am – 6.30pm AEST)
• In writing addressed to:
The Privacy Officer
Level 10, Tower 4 – 611 Flinders Street Docklands -Victoria 3008
* Please note this email address should only be used for sending marketing opt out requests. All other enquiries should be sent using the relevant online form or by contacting us via telephone.
In some circumstances, we may need to contact you to obtain additional information, to verify your identity or to clarify your request.
Information required to opt out of receiving marketing communications.
Please let us know whether you wish to opt out of all marketing communications or marketing communications by specific contact channel(s). You may opt out of receiving marketing communications by:
• Direct Mail
• All Channels
Please provide your contact details for each of the channels you wish to stop getting marketing communications through. Note: these details are used to ensure you are not included in direct marketing lists, so please make sure your information is complete and accurate.
If you are a customer, please provide your customer or account numbers so that your request can be confirmed against your customer details.
Get in Touch?
For more information and to be kept up to date regarding the launch our new Elysian Energy electricity plans, please contact us.