Frequently Asked Questions

Plans, Rates & Pricing

Fees and charges shown in the Elysian Energy websire and My Account include GST, where applicable. This includes all fees and charges other than Feed-in tariffs.

The Monthly Energy Plan charge includes the supply charge as well as the included energy (e.g. 200 kwh for The Minimalist).   The plan does not have a daily supply charge as this included in the plan amount (The Victorian Energy Compare websites estimates the daily supply charge included in the plan for the purpose of comparison). 

Victorian government concessions do not support our simple plan structure. 

NSW SA and South East Queensland Residential Plans: 

In order to access our competitively priced plans we required monthly or fortnightly instalments which are credited against your quarterly bill.   

    

   

Billing and payments

Each month you will receive a bill for the coming month based on the plan you have selected.   Your Plan amount includes your supply charge for the month and the included energy of your elected plan. 

At the end of the month if you have used more/less energy than your plan amount, your account will be debit/credited on your next bill. 

If you have a controlled load for your electric hot water or slab heating the usage will be charged at lower rate, separate from the Plan energy. 

What is the daily supply charge for my Victorian Residential plan?  The Monthly Energy Plan charge includes the supply charge as well as the included energy (e.g. 200 kwh for The Minimalist).   The plan does not have a daily supply charge as this included in the plan amount (The Victorian Energy Compare websites estimates the daily supply charge included in the plan for the purpose of comparison). 

Check out our residential plans here

If you have a small/medium business click here

 

NSW SA and South East Queensland Residential Plans: 

In order to access our competitively priced plans we required monthly or fortnightly instalments which are credited against your quarterly bill.   

Why do you require quarterly instalments of NSW, SA and SE Queensland Plans? 

We offer different instalment amounts based on average customer needs so customers can budget for energy bills and avoid nasty bill shocks. 

Check out our residential plans here

If you have a small/medium business click here

If your account is in credit and you would like to request a refund, you’ll need to get in touch with our customer service team. They can be contacted via e-mail: service@elysianenergy.com.au

The easiest and simplest way to pay now is online. It’s quick and you don’t need to log in. Pay your bill now

Other ways to pay

There are lots of options, so you can find the one that works for you. You need to know that some methods can attract a payment processing fee, including credit cards.

Here are all the ways you can pay:

  • Direct debit: An automatic arrangement to debit your bank account or credit card for your entire bill on the due date.
  • Use your credit card to pay online now.
  • PayPal: Pay online with your PayPal account (including AMEX).
  • BPAY: Use your bank’s internet banking system to pay via BPAY, or send bills directly to BPAY View.
  • Post Billpay: Pay via your local AusPost office (cash, card or cheque) or the Post Billpay web page.
  • Centrepay: Make regular payments directly from your Centrelink payment benefit

Paying your bill online is simple. It’s quick and you don’t need to log in. Pay you bill now.

You can also pay online by logging in to My Account.
When you’re logged in to My Account you can view and pay your bills, adjust your billing preferences or switch to eBilling.

Yes, you can – and it doesn’t matter if you’re signed up to eBilling or get mailed paper bills either. Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them. Set this up in My Account.

If you receive a paper bill from Elysian Energy you may incur a fee of $3.00 per bill (including GST). You can avoid this fee by opting for eBilling, which has other benefits including speed of delivery.

Avoid paper bill fees simply by switching to eBilling. To sign up to eBilling and stay organised and clutter free, login to My Account and update your eBilling Notifications setting.

We have a number of alternative secure payment options, which you can find on the elysianenergy.com.au website or by contacting us.

Check seasonality:
Hot summers and cold winters can be contributing factors to a high bill. Cooling and heating appliances used to cope with changes in weather can increase your energy usage.

Check to see if you’re using more energy than usual by comparing your bill with your previous summer/winter usage using My Account.
Take advantage of natural heating and cooling opportunities

Submit your own meter read:
If you have a basic meter, you can request an adjustment to an estimated bill by submitting your own meter read.
Provide your own meter read two days before your next bill date to avoid an estimated bill
Find out how much energy you are using, any time you like.

Check if you’re eligible for concessions:
You may qualify to receive various energy concessions, rebates or grants on your Elysian Energy account. Include how a custmer can check availability

Did you recently move house?: 
Have your living arrangements recently changed which may have had an impact on your energy usage? Your new home might be larger or new house mate may have moved in?

If you pay your bill over the counter at Australia Post you may incur a fee of $2.00 per payment (including GST); Exemptions from the over-the-counter can be found here.Check if you’re eligible for concessions:

You may qualify to receive various energy concessions, rebates or grants on your Elysian Energy account. Include how a custmer can check availability

 

Elysian Energy and other retailers are required to notify customers if a disconnection due to debt may occur.

If you’re experiencing financial difficulties and have trouble paying your electricity bill on time, please contact us as soon as possible.

 

If you’ve checked your email inbox and it’s not full, log in to My Account to see that: Your email address has been registered correctly in ‘Update my details’; and eBilling is setup correctly by going into the Billing section.

Please contact us via email or phone 1300 671 799 to get a refund if your account is in credit.

If you have provided your concession details but your concession has not be deducted from your bill, please contact us via email or phone 1300 671 799 to get a refund if your account is in credit.

Elysian Energy and other retailers are required to notify customers if a disconnection due to debt may occur. If you’re experiencing financial difficulties and have trouble paying your electricity bill on time, please contact us as soon as possible on 1300 671 799. You may qualify for hardship assistance, see attached link for more information. Click here for more info.

Who is entitled to a concession and how these are applied can change from state to state. To receive a concession the account must be in the name of the concession card holder, and other qualifying conditions must be met. Click here for more info.

Who is entitled to a concession and how these are applied can change from state to state. [Provide link to our concession page] To receive a concession the account must be in the name of the concession card holder, and other qualifying conditions must be met.