Do you want to provide us feedback or contact us?

Elysian Energy seeks to quickly resolve all issues and, below is the information you need to contact us and how we can work together.  We appreciate your feedback, so we improve the way we do business: our systems, policies, and procedures.  All our customers have the right to contact the Energy & Water Ombudsman in their state at any time for independent advice and assistance. However, we do hope you will contact us directly to allow us the opportunity to rectify any issues.  Energy & Water Ombudsman contact details are listed below.

Feedback | Elysian Energy

To provide us feedback or to make a complaint you can:

  1. Speak to our customer service team

Call our customer service team. To get the best out of your call with us, please have your account number handy and any specific information about your issue.

For residential and business customers, call 1300 671 799 Monday to Friday –  8.00am to 6.30pm AEDT.

  1. Give us your feedback in writing using the form below or by emailing us a service@elysianenergy.com.au 

 

Click  here to view our Feedback and Complaint Procedure

Click here to view our Complaint and Dispute Resolution Policy

 

New South Wales

Energy and Water Ombudsman of New South Wales

Free call: 1800 246 545

Between 9:00 am and 5.00 pm, Monday to Friday.

Free fax: 1800 812 291

Interpreter: 131 450 – For help using an interpreter visit www.tisnational.gov.au

NRS: 133 677 – For help using this service visit www.relayservice.com.au

Email: complaints@ewon.com.au

On-line Complaints: www.ewon.com.au/complaints

By post: Reply Paid 86550, Sydney South NSW 1234

Victoria

Energy and Water Ombudsman of Queensland

Free call: 1800 668 837

Between 8.30 am and 5.00 pm, Monday to Friday.

Fax: (07) 3087 9477

Interpreter: 131 450 – For help using an interpreter visit www.tisnational.gov.au

NRS: 133 677 – For help using this service visit www.relayservice.com.au

Email: complaints@ewoq.com.au

On-line Complaints: www.ewoq.com.au/submit-a-complaint

By post: PO Box 3640 South Brisbane BC Qld 4101

South Australia

Energy and Water Ombudsman of South Australia

Free call: 1800 665 565

Between 8.30 am and 5.00 pm, Monday to Friday.

Free fax: 1800 665 165

Interpreter: 131 450 – For help using an interpreter visit www.tisnational.gov.au

NRS: 133 677 – For help using this service visit www.relayservice.com.au

Email: contact@ewosa.com.au

On-line Complaints: ewosa.com.au/submit-a-complaint

By post: GPO Box 2947, Adelaide SA 5001

Queensland

Energy and Water Ombudsman of Queensland

Free call: 1800 668 837

Between 8.30 am and 5.00 pm, Monday to Friday.

Fax: (07) 3087 9477

Interpreter: 131 450 – For help using an interpreter visit www.tisnational.gov.au

NRS: 133 677 – For help using this service visit www.relayservice.com.au

Email: complaints@ewoq.com.au

On-line Complaints: www.ewoq.com.au/submit-a-complaint

By post: PO Box 3640 South Brisbane BC Qld 4101

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