You may be eligible for a concession or rebate on your bill if you’re the account holder and you hold a valid concession card.

Select your State Tab for specific information.

Select the CentrePay tab for information about using CenterPay to make payments towards your Elysian Energy bill.

Details of the Concessions and Assistance available for Victorian residential customers

These are the Eligible Victorian Cards

  • Pension Concession Card
  • Health Care Card
  • Veterans Pension Card
  • DVA Health Card

Concession card holders may be required to change energy plan to receive a concessions on their energy bill.

Annual Electricity Concession

17.5 per cent off household electricity bills.

Eligible if customer is a holder of a:
• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

Excess Electricity Concession

Concession households with annual electricity bills of more than $2,820 for the current annual concession period will need to apply for the Excess Electricity Concession to continue to receive the 17.5 per cent concession on electricity consumed above this amount.

Recipients of the Life Support Concession and/or the Medical Cooling Concession are exempt from the need to apply for the Excess Electricity Concession and are not required to lodge an application form in order to receive the concession.

Eligible if customer is a holder of a:
• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

Life Support Concession

Qualifying machines are those that use at least 1,880 kilowatt hours per annum. Machines already approved are:
• Intermittent peritoneal dialysis machines (electricity)
• Oxygen concentrators (electricity)
• Haemodialysis machines (electricity and water).

Eligible if customer is a holder of a:
• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

Medical Cooling Concession

17.5 per cent discount on summer electricity costs for eligible cardholders.
Eligible if customer is a holder of a:
• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

Utility Relief Grant Scheme (URGS)

The Utility Relief Grant Scheme is aimed at assisting customers who are temporarily unable to pay for their mains electricity bill due to short term financial hardship.

Eligible if customer is a holder of a:
• Pensioner concession card
• Health care card
• Department of veterans’ affairs gold card

You must also meet one of the following eligibility criteria:
• A considerable increase in utility usage
• A recent decrease in income, such as loss of employment
• High, unexpected expenses on essential items
• The cost of shelter is more than 30% of the household income
• The cost of utility usage is more than 10% of the household income

*Special conditions may be applicable if the account holder is registered with Elysian Energy’s hardship program or the household is no more than the maximum income rate for part age pensioners.

Details of the Rebates and Assistance available for New South Wales residential customers

These are the Eligible New South Wales Concession Cards

  • Pension Concession Card
  • Health Care Card
  • Veterans Pension Card
  • DVA Health Card

Low Income Household Rebate

The Low Income Household Rebate helps people through a rebate ( a credit on each energy bill) up to a total of $285.00/year. The amount is calculated as a daily amount.

You can apply for the Low Income Household Energy Rebate if:

  • you’re a NSW resident
  • you’re an account holder of an energy retailer
  • you hold one of the following:
    • Pensioner Concession Card issued by the Department of Veterans’ Affairs (DVA) or Services Australia
    • Health Care Card issued by Services Australia, or
    • DVA Gold Card marked with either ‘War Widow’ or ‘War Widower Pension’, or ‘Totally and Permanently Incapacitated’ (TPI) or ‘Disability Pension’ (EDA).

How to apply

  1. Call your Elysian Energy on 1300 671 799
  2. Provide your concession card or Health Care Card details.
  3. Agree to the Concession Verification statement
  4. Ask for the NSW Low Income Household Rebate to be applied to your account.

More information

  • The primary energy account holder must hold one of the valid concession cards.
  • A household can only receive one Low Income Household Rebate each financial year.
  • The rebate is only applied to your principal place of residence.
  • Commonwealth Seniors Health Card holders are not eligible for this rebate.

Family Energy Rebate

The Family Energy Rebate helps eligible households pay their electricity bill if they have dependent children and received the Family Tax Benefit payment from the Commonwealth Department of Human Services.  The Family Energy Rebate gives eligible energy account holders a credit on an energy bill of up to $180.

You can apply for the Family Energy Rebate if:

  • you’re a NSW resident
  • you’re an account holder of an energy retailer
  • have been the recipient of the Family Tax Benefit (FTB) for the previous financial year and have had your entitlement to the FTB payments finalised by Centrelink.
  • ensure the person in your household who’s registered as the FTB recipient, lodges the application. The recipient is the person who receives correspondence on FTB from the Department of Human Services (DHS).
  • ‘Disability Pension’ (EDA).

Before you apply you’ll need to have:

  • lodged your tax return for the last financial year with the Australian Taxation Office. If you or your partner didn’t need to lodge a tax return, notify the DHS of this. They cannot finalise your FTB until they have this information.
  • received a confirmation letter from DHS that your FTB has been finalised for the last financial year.

When you’ve done both these things, you’re ready to apply for a rebate. You’ll also need:

  • your DHS Customer Reference Number (CRN)
  • your Department of Veterans’ Affairs (DVA) number (if applicable)
  • your personal and contact details
  • a copy of your recent energy bill.

 

To apply online for the Family Energy Rebate click here

To download the 19-20 Family Energy Rebate click here

The NSW Life Support Rebate

The Life Support Rebate helps people pay their electricity bills if they are required or have someone living with them who is required to use approved energy-intensive equipment at home

You can apply for the Life Support Rebate if:

  • you’re a NSW resident
  • you’re an account holder of an energy retailer
  • has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.

How to apply

  1. Check you meet the eligibility requirements (above).
  2. Select the ‘Download PDF form’ button.
  3. Complete the form.
  4. Ask your medical practitioner (GP or specialist) to complete the relevant section and sign the declaration.
  5. Send your application to Elysian Energy here

Download the NSW Life Support Rebate Form

More information

  • You’ll need to reapply for this rebate every 2 years.
  • You can receive more than one rebate if your doctor has prescribed more than one type of machine, such as an oxygen concentrator and a ventilator.
  • If more than one person uses the approved equipment, you can receive multiple rebates, but you need to submit a separate application form for each patient.
  • Some machines have a part-time and full-time (24 hour a day) rate rebate. Your doctor will need to indicate on the form the rate you use the equipment.
  • You’ll receive the rebate as a credit on each quarterly electricity bill. The amount of the rebate depends on the machine and the number of days in the billing period.
  • If you change energy providers, you need to submit a new, signed application form to your new provider, to continue to receive the rebate.

Medical Energy Rebate

The Medical Energy Rebate helps people who hold eligible concession cards pay their electricity bill if either they or someone living with them has an inability to self-regulate body temperature when exposed to extremes of environmental temperatures (hot or cold)

Eligibility

You can apply for the Medical Energy Rebate if you or someone living at the address of the eligible customer:

  • is a NSW resident
  • is an account holder named on the bill of an energy retailer
  • has an inability to self-regulate body temperature
  • has been assessed by a registered medical practitioner (who is not the applicant) who has been treating them for at least 3 months
  • meets at least one Primary Qualifying Condition and at least one Secondary Qualifying Condition
  • holds one of the following concession cards:
    • Pensioner Concession Card issued by the Department of Veterans’ Affairs (DVA) or Services Australia
    • Health Care Card issued by Services Australia, or
    • DVA Gold Card.

What you need

How to apply

  1. Check the eligibility requirements.
  2. Complete the form (download or apply on line)
  3. Ask your medical practitioner (GP or specialist) to complete and sign the relevant sections of the form.
  4. Send your completed form directly to your energy retailer.

 

Apply for the Medical Energy Rebate online

Download the NSW Medical Energy Rebate Form

More information

  • If you’ve been treated by different doctors from the Royal Flying Doctor Service (RFDS) for at least 3 months, you may still be eligible for the rebate.
  • If you change your energy supplier, tell them you receive the rebate, so you can continue to receive it.
  • You’ll receive the rebate as approximately $71.00 credit on each quarterly energy bill, up to a total of $285.00/year. The amount is calculated daily .
  • Commonwealth Seniors Health Card holders are not eligible for this rebate.

Seniors Energy Rebate

The Seniors Energy Rebate is available for eligible independent retirees to help cover the cost of their electricity.

To be eligible you need to hold a Commonwealth Seniors Health Card (CSHC).  CSHCs are means-tested concession cards issued by Services Australia and the Department of Veterans’ Affairs (DVA).

The Seniors Energy Rebate is $200 per household, per financial year.  If your application is successful, the rebate will be paid directly into your nominated bank or Credit Union account.

Eligibility

To be eligible you must:

  • be a NSW resident
  • have a valid CSHC from Centrelink or the DVA
  • be the primary account holder named on the electricity bill
  • be applying for the rebate for your primary place of residence.

What you need

  • your valid CSHC from Centrelink or the DVA
  • the most recent electricity bill for your current primary place of residence
  • your contact details
  • your bank or Credit Union account details.

Click here to apply on line using the My Service NSW Portal

If you’re unable to apply online, visit a service centre or My Service NSW on 13 77 88.

If your application is successful, you’ll receive payment within 5 working days into your nominated bank/Credit Union account.  Service NSW will contact you if there are problems issuing your payment.

If your application is unsuccessful, you’ll be notified during the application process.

The rebate is not automatically applied each financial year. You need to reapply if you want to receive it the following year.

Energy Accounts Payment Assistance scheme

Having a short term financial crisis or emergency and having difficulty pay your bill?  Speak to Elysian Energy on 1300 671 799  first.  You can ask for extension or set up a payment plan.

If you are still having difficulties, you can get your energy bill paid through the Energy Accounts Payment Assistance (EAPA) scheme.

How does the scheme work?

The scheme is only for people in crisis.

Get in touch with a participating EAPA provider. They are organisations such as St Vincent de Paul, Salvation Army, Anglicare, Local Land Councils and neighbourhood centres.

Find your closest provider by downloading this PDF.

If you are eligible, they will give you a $50 voucher. It will be sent electronically to Elysian Energy and credited into your account.

Appliance replacement offer

Eligible residents can get a discount when replacing an old, inefficient fridge or television.

What’s on offer?

When you replace your old, inefficient model, you can receive:

  • 40% off the cost of a fridge
  • 50% off the cost of a television

The offer applies to selected fridge and television models.

Who’s eligible?

To replace your fridge, your current fridge must be at least ten years old.

To replace your television, you must own a plasma or cathode ray tube (CRT) television.

To receive this offer you must be a NSW resident and hold one of the following:

  • Pensioner Concession Card
  • Health Care Card or Low Income Health Care Card from Centrelink
  • Veterans’ Affairs Gold Card

Click here for more information about this discount

Details of the Concessions and Assistance available for  Queensland residential customers

These are the Eligible Queensland Cards

  • Pension Concession Card
  • Health Care Card
  • Veterans Pension Card
  • DVA Health Card

Electricity Concession

Details of the Concessions and Assistance available for South Australian residential customers

These are the eligible South Australian Concession Cards

  • Pension Concession Card
  • Health Care Card
  • Veterans Pension Card
  • DVA Health Card

Electricity Concession

Victoria

Details of the Concessions and Assistance available for Victorian residential customers

These are the Eligible Victorian Cards

  • Pension Concession Card
  • Health Care Card
  • Veterans Pension Card
  • DVA Health Card

Concession card holders may be required to change energy plan to receive a concessions on their energy bill.

Annual Electricity Concession

17.5 per cent off household electricity bills.

Eligible if customer is a holder of a:
• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

Excess Electricity Concession

Concession households with annual electricity bills of more than $2,820 for the current annual concession period will need to apply for the Excess Electricity Concession to continue to receive the 17.5 per cent concession on electricity consumed above this amount.

Recipients of the Life Support Concession and/or the Medical Cooling Concession are exempt from the need to apply for the Excess Electricity Concession and are not required to lodge an application form in order to receive the concession.

Eligible if customer is a holder of a:
• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

Life Support Concession

Qualifying machines are those that use at least 1,880 kilowatt hours per annum. Machines already approved are:
• Intermittent peritoneal dialysis machines (electricity)
• Oxygen concentrators (electricity)
• Haemodialysis machines (electricity and water).

Eligible if customer is a holder of a:
• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

Medical Cooling Concession

17.5 per cent discount on summer electricity costs for eligible cardholders.
Eligible if customer is a holder of a:
• Pensioner Concession Card
• Health Care Card
• DVA Gold Card

Utility Relief Grant Scheme (URGS)

The Utility Relief Grant Scheme is aimed at assisting customers who are temporarily unable to pay for their mains electricity bill due to short term financial hardship.

Eligible if customer is a holder of a:
• Pensioner concession card
• Health care card
• Department of veterans’ affairs gold card

You must also meet one of the following eligibility criteria:
• A considerable increase in utility usage
• A recent decrease in income, such as loss of employment
• High, unexpected expenses on essential items
• The cost of shelter is more than 30% of the household income
• The cost of utility usage is more than 10% of the household income

*Special conditions may be applicable if the account holder is registered with Elysian Energy’s hardship program or the household is no more than the maximum income rate for part age pensioners.

New South Wales

Details of the Rebates and Assistance available for New South Wales residential customers

These are the Eligible New South Wales Concession Cards

  • Pension Concession Card
  • Health Care Card
  • Veterans Pension Card
  • DVA Health Card

Low Income Household Rebate

The Low Income Household Rebate helps people through a rebate ( a credit on each energy bill) up to a total of $285.00/year. The amount is calculated as a daily amount.

You can apply for the Low Income Household Energy Rebate if:

  • you’re a NSW resident
  • you’re an account holder of an energy retailer
  • you hold one of the following:
    • Pensioner Concession Card issued by the Department of Veterans’ Affairs (DVA) or Services Australia
    • Health Care Card issued by Services Australia, or
    • DVA Gold Card marked with either ‘War Widow’ or ‘War Widower Pension’, or ‘Totally and Permanently Incapacitated’ (TPI) or ‘Disability Pension’ (EDA).

How to apply

  1. Call your Elysian Energy on 1300 671 799
  2. Provide your concession card or Health Care Card details.
  3. Agree to the Concession Verification statement
  4. Ask for the NSW Low Income Household Rebate to be applied to your account.

More information

  • The primary energy account holder must hold one of the valid concession cards.
  • A household can only receive one Low Income Household Rebate each financial year.
  • The rebate is only applied to your principal place of residence.
  • Commonwealth Seniors Health Card holders are not eligible for this rebate.

Family Energy Rebate

The Family Energy Rebate helps eligible households pay their electricity bill if they have dependent children and received the Family Tax Benefit payment from the Commonwealth Department of Human Services.  The Family Energy Rebate gives eligible energy account holders a credit on an energy bill of up to $180.

You can apply for the Family Energy Rebate if:

  • you’re a NSW resident
  • you’re an account holder of an energy retailer
  • have been the recipient of the Family Tax Benefit (FTB) for the previous financial year and have had your entitlement to the FTB payments finalised by Centrelink.
  • ensure the person in your household who’s registered as the FTB recipient, lodges the application. The recipient is the person who receives correspondence on FTB from the Department of Human Services (DHS).
  • ‘Disability Pension’ (EDA).

Before you apply you’ll need to have:

  • lodged your tax return for the last financial year with the Australian Taxation Office. If you or your partner didn’t need to lodge a tax return, notify the DHS of this. They cannot finalise your FTB until they have this information.
  • received a confirmation letter from DHS that your FTB has been finalised for the last financial year.

When you’ve done both these things, you’re ready to apply for a rebate. You’ll also need:

  • your DHS Customer Reference Number (CRN)
  • your Department of Veterans’ Affairs (DVA) number (if applicable)
  • your personal and contact details
  • a copy of your recent energy bill.

 

To apply online for the Family Energy Rebate click here

To download the 19-20 Family Energy Rebate click here

The NSW Life Support Rebate

The Life Support Rebate helps people pay their electricity bills if they are required or have someone living with them who is required to use approved energy-intensive equipment at home

You can apply for the Life Support Rebate if:

  • you’re a NSW resident
  • you’re an account holder of an energy retailer
  • has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.

How to apply

  1. Check you meet the eligibility requirements (above).
  2. Select the ‘Download PDF form’ button.
  3. Complete the form.
  4. Ask your medical practitioner (GP or specialist) to complete the relevant section and sign the declaration.
  5. Send your application to Elysian Energy here

Download the NSW Life Support Rebate Form

More information

  • You’ll need to reapply for this rebate every 2 years.
  • You can receive more than one rebate if your doctor has prescribed more than one type of machine, such as an oxygen concentrator and a ventilator.
  • If more than one person uses the approved equipment, you can receive multiple rebates, but you need to submit a separate application form for each patient.
  • Some machines have a part-time and full-time (24 hour a day) rate rebate. Your doctor will need to indicate on the form the rate you use the equipment.
  • You’ll receive the rebate as a credit on each quarterly electricity bill. The amount of the rebate depends on the machine and the number of days in the billing period.
  • If you change energy providers, you need to submit a new, signed application form to your new provider, to continue to receive the rebate.

Medical Energy Rebate

The Medical Energy Rebate helps people who hold eligible concession cards pay their electricity bill if either they or someone living with them has an inability to self-regulate body temperature when exposed to extremes of environmental temperatures (hot or cold)

Eligibility

You can apply for the Medical Energy Rebate if you or someone living at the address of the eligible customer:

  • is a NSW resident
  • is an account holder named on the bill of an energy retailer
  • has an inability to self-regulate body temperature
  • has been assessed by a registered medical practitioner (who is not the applicant) who has been treating them for at least 3 months
  • meets at least one Primary Qualifying Condition and at least one Secondary Qualifying Condition
  • holds one of the following concession cards:
    • Pensioner Concession Card issued by the Department of Veterans’ Affairs (DVA) or Services Australia
    • Health Care Card issued by Services Australia, or
    • DVA Gold Card.

What you need

How to apply

  1. Check the eligibility requirements.
  2. Complete the form (download or apply on line)
  3. Ask your medical practitioner (GP or specialist) to complete and sign the relevant sections of the form.
  4. Send your completed form directly to your energy retailer.

 

Apply for the Medical Energy Rebate online

Download the NSW Medical Energy Rebate Form

More information

  • If you’ve been treated by different doctors from the Royal Flying Doctor Service (RFDS) for at least 3 months, you may still be eligible for the rebate.
  • If you change your energy supplier, tell them you receive the rebate, so you can continue to receive it.
  • You’ll receive the rebate as approximately $71.00 credit on each quarterly energy bill, up to a total of $285.00/year. The amount is calculated daily .
  • Commonwealth Seniors Health Card holders are not eligible for this rebate.

Seniors Energy Rebate

The Seniors Energy Rebate is available for eligible independent retirees to help cover the cost of their electricity.

To be eligible you need to hold a Commonwealth Seniors Health Card (CSHC).  CSHCs are means-tested concession cards issued by Services Australia and the Department of Veterans’ Affairs (DVA).

The Seniors Energy Rebate is $200 per household, per financial year.  If your application is successful, the rebate will be paid directly into your nominated bank or Credit Union account.

Eligibility

To be eligible you must:

  • be a NSW resident
  • have a valid CSHC from Centrelink or the DVA
  • be the primary account holder named on the electricity bill
  • be applying for the rebate for your primary place of residence.

What you need

  • your valid CSHC from Centrelink or the DVA
  • the most recent electricity bill for your current primary place of residence
  • your contact details
  • your bank or Credit Union account details.

Click here to apply on line using the My Service NSW Portal

If you’re unable to apply online, visit a service centre or My Service NSW on 13 77 88.

If your application is successful, you’ll receive payment within 5 working days into your nominated bank/Credit Union account.  Service NSW will contact you if there are problems issuing your payment.

If your application is unsuccessful, you’ll be notified during the application process.

The rebate is not automatically applied each financial year. You need to reapply if you want to receive it the following year.

Energy Accounts Payment Assistance scheme

Having a short term financial crisis or emergency and having difficulty pay your bill?  Speak to Elysian Energy on 1300 671 799  first.  You can ask for extension or set up a payment plan.

If you are still having difficulties, you can get your energy bill paid through the Energy Accounts Payment Assistance (EAPA) scheme.

How does the scheme work?

The scheme is only for people in crisis.

Get in touch with a participating EAPA provider. They are organisations such as St Vincent de Paul, Salvation Army, Anglicare, Local Land Councils and neighbourhood centres.

Find your closest provider by downloading this PDF.

If you are eligible, they will give you a $50 voucher. It will be sent electronically to Elysian Energy and credited into your account.

Appliance replacement offer

Eligible residents can get a discount when replacing an old, inefficient fridge or television.

What’s on offer?

When you replace your old, inefficient model, you can receive:

  • 40% off the cost of a fridge
  • 50% off the cost of a television

The offer applies to selected fridge and television models.

Who’s eligible?

To replace your fridge, your current fridge must be at least ten years old.

To replace your television, you must own a plasma or cathode ray tube (CRT) television.

To receive this offer you must be a NSW resident and hold one of the following:

  • Pensioner Concession Card
  • Health Care Card or Low Income Health Care Card from Centrelink
  • Veterans’ Affairs Gold Card

Click here for more information about this discount

Queensland

Details of the Concessions and Assistance available for  Queensland residential customers

These are the Eligible Queensland Cards

  • Pension Concession Card
  • Health Care Card
  • Veterans Pension Card
  • DVA Health Card

Electricity Concession

South Australia

Details of the Concessions and Assistance available for South Australian residential customers

These are the eligible South Australian Concession Cards

  • Pension Concession Card
  • Health Care Card
  • Veterans Pension Card
  • DVA Health Card

Electricity Concession

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