Do you want to provide us with feedback or contact us?

Elysian Energy seeks to quickly resolve all issues. Below is the information you need to contact us and how we can work together. Letting us know about your experience with us helps to improve the way we do business: our systems, policies and procedures.
All our customers have the right to contact the Energy & Water Ombudsman in their state at any time for independent advice and assistance. Energy & Water Ombudsman contact details are listed below.


To provide us feedback or to make a complaint you can:


Speak to our customer service team

Call our customer service team. To get the best out of your call with us, please have your account number handy and any specific information about your issue.

For residential and business customers, call 1300 671 799 Monday to Friday – 8.00am to 6.30pm AEDT.

Click  here to view our Feedback and Complaint Procedure

Give us your feedback in writing using the form below or by emailing us a

Click here to view our Complaint and Dispute Resolution privacy-policy


Energy and Water Ombudsman of Victoria

New South Wales

Energy and Water Ombudsman of New South Wales

South Australia

Energy and Water Ombudsman of South Australia


Energy and Water Ombudsman of Queensland

Do you want to provide us with feedback or contact us?


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