Do you want to provide us with feedback or contact us?
Elysian Energy seeks to quickly resolve all issues. Below is the information you need to contact us and how we can work together. Letting us know about your experience with us helps to improve the way we do business: our systems, policies and procedures.
All our customers have the right to contact the Energy & Water Ombudsman in their state at any time for independent advice and assistance. Energy & Water Ombudsman contact details are listed below.
To provide us feedback or to make a complaint you can:
Speak to our customer service team
Call our customer service team. To get the best out of your call with us, please have your account number handy and any specific information about your issue.
For residential and business customers, call 1300 671 799 Monday to Friday – 8.00am to 6.30pm AEDT.
Give us your feedback in writing using the form below or by emailing us a
service@elysianenergy.com.au
Victoria
Energy and Water Ombudsman of Victoria
- Free call: 1800 500 509
Between 8.30 am and 5.00 pm, Monday to Friday. - Fax: 1800 500 509
- Interpreter: 131 450 or call 1800 500 509- For help using an interpreter visit www.tisnational.gov.au
- NRS: 133 677 – For help using this service visit www.relayservice.com.au
- Email: ewovinfo@ewov.com.au
- On-line Complaints: www.ewoq.com.au/submit-a-complaint
- By post: Reply Paid 469, Melbourne VIC 8060
New South Wales
Energy and Water Ombudsman of New South Wales
- Free call: 1800 246 545
Between 8.30 am and 5.00 pm, Monday to Friday. - Free Fax: 1800 812 291
- Interpreter: 131 450 - For help using an interpreter visit www.tisnational.gov.au
- NRS: 133 677 – For help using this service visit www.relayservice.com.au
- Email: complaints@ewon.com.au
- On-line Complaints: www.ewon.com.au/complaints
- By post: Reply Paid 86550, Sydney South NSW 1234 Victoria
South Australia
Energy and Water Ombudsman of South Australia
- Free call: 1800 665 565
Between 8.30 am and 5.00 pm, Monday to Friday. - Fax: 1800 665 165
- Interpreter: 131 450 - For help using an interpreter visit www.tisnational.gov.au
- NRS: 133 677 – For help using this service visit www.relayservice.com.au
- Email: contact@ewosa.com.au
- On-line Complaints: www.ewoq.com.au/submit-a-complaint
- By post: GPO Box 2947, Adelaide SA 5001
Queensland
Energy and Water Ombudsman of Queensland
- Free call: 1800 668 837
Between 8.30 am and 5.00 pm, Monday to Friday. - Fax: (07) 3087 9477
- Interpreter: 131 450 - For help using an interpreter visit www.tisnational.gov.au
- NRS: 133 677 – For help using this service visit www.relayservice.com.au
- Email: complaints@ewoq.com.au
- On-line Complaints: www.ewoq.com.au/submit-a-complaint
- By post: PO Box 3640 South Brisbane BC Qld 4101
service@elysianenergy.com.au
1300 671 799