Digital meter installation timeframes

These metering installation time-frames are for customers in New South Wales, South Australia,  and Queensland

New Connections

For customers who need a meter installed at a new house.

We will arrange for your meter to be installed either:
  • by the date agreed with you; or
  • within 6 business days from the date we’re informed that the connection service to the electricity grid is complete.
The time frames above will not apply where:
  • you have not entered into an agreement with us for the meter to be installed;
  • the proposed site for the meter is not accessible, safe or ready for the meter to be installed, or the connection service has not been completed;
  • installing the meter requires interrupting supply to another customer; or
  • you have entered into an agreement where you have been specifically advised that these time frames do not apply in your situation.

Where any of the situations above have stopped is us or our meter provider from installing a new meter at your property, we will inform you directly. Once they have been fixed and you have advised us, we will arrange for the meter installation again and the above time frames will re-set and start again.

Meter Exchanges

Changing to a smart meter where no alterations are required

For customers who already have a meter, but need the meter changed and don’t need any work to the electricity connection.

Elysian Energy or our meter agent will arrange for your meter to be installed either:
  • by the date agreed with you; or
  • within 15 business days from the date your consent is obtained.
  • We’ll also give you advance notice of interruption to your power supply in order to complete the work.
These time-frames above do not apply where:
  • you have not entered into an agreement with us for the meter to be installed;
  • the proposed site for the meter is not accessible, safe or ready for the meter to be installed, or the connection service has not been completed;
  • installing the meter requires interrupting supply to another customer; or
  • you have entered into an agreement where you have been specifically advised that these time frames do not apply in your situation.
  • the meter is part of a retailer planned meter deployment or for a new connection (see above).

Where any of the situations above have stopped is us or our meter provider from installing a new meter at your property, we will inform you directly. Once they have been fixed and you have advised us, we will arrange for the meter installation again and the above time frames will re-set and start again.

Meter Additions and changes

For customers who already have a meter, but it upgraded (to add solar for example) and alteration to your installation is required.

We will arrange for your meter to be installed either:
  • by the date agreed with you, and your distributor where the distributor is providing the connection alteration; or
  • within 15 business days from the date your consent is obtained.
We’ll also give you advance notice of interruption to your power supply in order to complete the work.

The time frames above will not apply where:

  • you have not entered into an agreement with us for the meter to be installed;
  • the proposed site for the meter is not accessible, safe or ready for the meter to be installed, or the connection service has not been completed;
  • installing the meter requires interrupting supply to another customer;
  • you have entered into an agreement where you have been specifically advised that these time frames do not apply in your situation.
  • you have not met the conditions required under your connection contract with your distributor;
  • The change is required for the purposes of the connection alteration and has not been completed; or
  • the meter is part of a retailer planned meter deployment or for a new connection (see above).

Where any of the situations above have stopped is us or our meter provider from installing a new meter at your property, we will inform you directly. Once they have been fixed and you have advised us, we will arrange for the meter installation again and the above time frames will re-set and start again.

Meter Faults

For customers who need a complete meter replacement (for example, their old meter is no longer working).

We can arrange for a faulty meter to be quickly replaced and there are regulated time frames that will apply. Please contact us immediately on 1300 671 799 so we replace the meter as soon as possible.